Пользовательское соглашение

Public Offer

This document is an official offer from https://morgenshtern.love/ (hereinafter referred to as the "Seller"), who sells products in the online store, to enter into an agreement under the terms outlined herein.

In accordance with Article 457 of the Civil Code of the Kyrgyz Republic, this document is an offer.

The contract is concluded through the acceptance by the person responding to the offer (hereinafter referred to as the "Buyer"). The written form of the agreement is considered complied with under Article 456 of the Civil Code of the Kyrgyz Republic. The full and unconditional acceptance of the offer is the Buyer placing an order on the website https://morgenshtern.love in the manner specified in the Offer. The offer may be revoked by the Seller at any time before it is accepted by the Buyer.

The offer is addressed to individuals.

Subject of the Agreement

1.1. Under this agreement, the Seller agrees to transfer the goods ordered by the Buyer from the range offered for sale on the website https://morgenshtern.love to the Buyer's ownership in the manner and under the conditions set forth in this Agreement.

1.2. The Buyer agrees to pay for and accept the goods ordered by them in accordance with this Agreement.

Order Placement Procedure

2.1. The order of goods is placed on the website https://morgenshtern.love (hereinafter referred to as the "Site") by the Buyer selecting from the goods offered on the site for sale and filling out the relevant form.

2.2. When placing an order, the user provides the following information:

Full name.
Valid phone number.
Valid email address.
Delivery address, or valid postal address in case the order is made for postal delivery.

2.3. The Buyer is responsible for the accuracy and reliability of the information provided when placing the order. In case of providing false information, the Seller is not responsible for any negative consequences, including, but not limited to: late notification or failure to notify the Buyer about the results of order processing, delayed delivery of goods.

In case of incorrect contact information being provided, if the Seller is unable to contact the Buyer within two days from the order placement, the order is considered canceled.

2.4. After placing the order using the form provided by the Seller on the Site, the order is processed by the Seller.

2.5. When processing the Buyer's order, the Seller's staff verifies the accuracy of the order form, compiles the order, and clarifies the delivery dates based on the specific details of the order.

2.6. If any errors or inaccuracies are found in the order, the Seller's representative contacts the Buyer by email or phone, as provided during order placement, to clarify the order details.

2.7. The estimated delivery date of the order is indicated on the site when the Buyer places the order; however, the Seller reserves the right to determine the exact delivery date based on the specifics of the order.

2.8. The exact delivery date is communicated to the Buyer by phone or email as specified by them during order placement.

2.9. If the ordered goods are out of stock with the Seller, including for reasons beyond the Seller's control, the Seller has the right to exclude such goods from the order and notify the Buyer about this.

2.10. In case of excluding goods from the order, the Seller will refund the cost of the goods to the Buyer by transferring the amount to the account from which the order was paid.

Payment for Goods

3.1. The order is paid by the Buyer in full at the time of its placement, via a cashless payment form on the Site, and this completes the order placement process.

3.2. When placing the order, the Buyer pays for both the cost of the goods and the cost of delivery.

3.3. The price of each individual product offered for sale is indicated on the Site in the section dedicated to the respective product. The price is stated in Russian rubles and cannot be changed after the Buyer accepts this offer.

3.4. The delivery cost is not included in the price of the goods and is calculated separately during the order placement process.

Goods Delivery

4.1. The Buyer can choose from the following delivery options:

Courier delivery to the address specified by the Buyer.
Delivery by mail (handover of the properly packed goods to the postal organization Boksberry) to the address provided by the Buyer.

4.2. Courier delivery is carried out by the Seller or persons hired by them, at the Buyer's expense.

4.3. The approximate delivery time to the address specified by the Buyer when placing the order will be communicated to the Buyer when the order is placed.

4.4. The exact delivery date is communicated to the Buyer by phone or email, as provided during order placement.

4.5. The Seller is not responsible for any disruptions in the operation of postal organizations or courier services, which result in a delay in delivery.

4.6. Delivery of goods by mail to the address specified by the Buyer is carried out by the Seller at the Buyer's expense.

4.7. The goods will be sent by the Seller within 3 (three) working days from the moment the Buyer places the order, but the exact delivery time depends on the postal or courier service speed.

4.8. In case of the goods being returned by mail after the storage period expires, the repeat delivery of the goods to the Buyer will also be at the Buyer's expense.

4.9. The Seller's obligation to deliver the goods is considered fulfilled once the goods are handed over to the Buyer or to the postal organization.

Goods Acceptance

5.1. Upon receiving the goods from the courier, the Buyer inspects the goods for quantity, assortment, completeness, and quality, and confirms this by signing the delivery note.

5.2. Upon receiving the goods at the postal organization, the inspection of the goods for quantity, assortment, completeness, and quality is carried out at the postal office.

5.3. The Buyer has the right not to accept goods that do not meet the terms of the Agreement, are delivered in damaged packaging, or lack accompanying documents if delivered by courier.

5.4. Ownership and risk of accidental damage pass to the Buyer upon receipt of the goods.

5.5. The terms of exchange and return of goods, both of proper and improper quality, are specified in the Return Policy published at https://morgenshtern.love/page/exchange. By accepting this Offer, the Buyer agrees to the Return Policy.

Warranties and Liability

6.1. The Seller guarantees that the goods are new, in working condition, and ready for use.

6.2. The warranty period for the goods is determined according to the warranty set by the manufacturer and starts from the day the goods are accepted by the Buyer.

6.3. The Seller is not responsible for any damage caused to the Buyer due to non-compliance with the product's usage rules.

6.4. If the delivery method chosen by the Buyer is by mail, the Seller is not responsible for the speed of delivery after the goods are handed over to the postal organization.

6.5. The Buyer is responsible for the accuracy of the information provided when placing the order.

Force Majeure

7.1. The Parties are exempt from liability for non-performance or improper performance of their obligations if the non-performance was due to circumstances beyond their control, which could not have been foreseen or prevented by reasonable means, making the performance of the Agreement impossible. Such circumstances include natural disasters, economic or sanitary situations, blockades, military actions, and acts of local authorities or international organizations.

Final Provisions

8.1. All notifications, messages, and correspondence between the Parties must be sent via email addresses. From the Buyer – from the address provided in this Offer.

8.2. All disputes, disagreements, or claims between the Parties arising from this Agreement shall be resolved with mandatory compliance with the claim procedure.

8.3. A claim sent electronically is legally valid if it is sent from the email address provided by the Buyer during order placement, or the Seller's address specified in this Offer.

8.5. If any provision of this Agreement is declared invalid by the court, it will not affect the validity of the remaining provisions.

8.6. This Agreement is made on the assumption that the Buyer is acquiring the goods for personal use.